Privacy Shield Policy
C3 Metrics has subscribed to and will comply with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework (the “Framework”) as set forth by the U.S. Department of Commerce and the European Commission regarding the processing of Personal Information (as defined below) that is transferred from EU and Swiss Individuals to the United States. C3 Metrics has certified to the Department of Commerce that it adheres to the Privacy Shield Principles (the “Principles”). C3 Metrics created this Privacy Shield Policy to help you learn about how we handle Personal Information that is collected in the EEA and transferred to C3 Metrics in the U.S.
If there is any conflict between this Policy and the Principles, the Principles will govern. To learn more about the Framework please visit https://www.privacyshield.gov/. You can view our certification at https://www.privacyshield.gov/list.
How we Obtain Personal Information
We obtain and process Personal Information from EU and Swiss individuals as a data processor when providing our services to our enterprise customers. In that context, we only process Personal Information on behalf and on the instructions of our customers, which are data controllers.
C3 Metrics commits to subject to the Principles all Personal Information received from EU and Swiss individuals in reliance on the Framework.
Personal Information Received from the European Economic Area
Choice and Access
We obtain and process Personal Information from EU and Swiss individuals as a data processor when providing our services to our enterprise customers. Therefore, requests to access, correct, amend, remove and/or limit the use and disclosure of personal data that C3 Metrics processes on behalf of its customers should include the name of the C3 Metrics customer who submitted your personal data to C3 Metrics. We will forward such requests to the identified customer to respond directly to you and we will provide any necessary assistance in that customer’s response to your request.
We use reasonable and appropriate measures to protect your Personal Information from loss, misuse, unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the Personal Information.
Recourse and Enforcement
C3 Metrics has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint.
Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield panel.
If you have questions, concerns, or complaints about this Privacy Shield Policy or our privacy practices, please contact us.
C3 Metrics, Inc.
2 International Drive, Suite 130
Portsmouth, NH 03801
Privacy Shield Policy Changes
This Privacy Shield Policy may be changed from time to time, consistent with the requirements of the Framework. You can determine when this Policy was last revised by referring to the “Last Updated” legend at the bottom of this Policy. Any changes to this Policy will become effective when posted to our website.
Last updated: May 6, 2018